Privacy Policy

1. Data Controller

The data controller for the orbano.info website is Orbano, registered and operating from Jl. Tebet Raya No. 174, 12810 Jakarta, Indonesia. For data-related enquiries, contact [email protected].

This policy applies to personal data collected through the Orbano website, contact forms, and email correspondence. It does not apply to third-party websites that may be linked from this website.

2. Personal Data Collected

Orbano collects personal data only where it is necessary for the operation of this website or the handling of an enquiry. The categories of data that may be collected are:

• —Contact form submissions: name, email address, message content, and the selected enquiry category.
• —Email correspondence: email address and message content of incoming emails to [email protected].
• —Website usage data: IP address, browser type, device type, pages visited, and session duration — collected via analytics cookies where consent has been granted.
• —Cookie preferences: your consent choice is stored locally to avoid repeated prompts.

Orbano does not collect sensitive personal data, payment card data, national identity numbers, or data relating to minors. The contact form does not request information beyond what is listed above.

3. Purposes and Legal Basis for Processing

4. Data Retention

Personal data is retained only for as long as necessary for the purpose for which it was collected, subject to any applicable legal retention requirements:

• —Contact form enquiry data: up to 12 months from the date of last correspondence.
• —Server access logs: up to 30 days.
• —Analytics data: aggregated and anonymised after 26 months in line with standard analytics platform retention.
• —Cookie preference records: stored in the browser until cleared by the user.

5. Third-Party Service Providers

Orbano uses a limited number of third-party services that may process data on our behalf:

• —Web hosting provider: server infrastructure on which the website operates. Processes IP addresses and request data as described in section 3.3.
• —Analytics platform: aggregated, anonymised usage data where analytics cookies are accepted. No individual-level profiling.
• —Google Fonts: font files are loaded from Google's CDN. Google may receive the requesting IP address. A local fallback is configured where technically feasible.

Orbano does not sell, rent, or exchange personal data with third parties for marketing purposes.

6. Your Rights

Subject to applicable data protection law, you may have the following rights with respect to personal data Orbano holds about you:

• —Right to access: request a copy of the personal data held about you.
• —Right to correction: request correction of inaccurate data.
• —Right to erasure: request deletion of data held about you, where there is no legal requirement to retain it.
• —Right to withdraw consent: where processing is based on consent (e.g., analytics cookies), you may withdraw consent at any time via Cookie Settings in the footer.

To exercise these rights, contact [email protected]. Requests will be acknowledged within five business days and resolved within 30 days.

7. Cookies

This website uses cookies. A detailed description of each cookie category, the cookies in use, and opt-out instructions is available in the Cookie Policy. Cookie preferences can be managed at any time via the Cookie Settings link in the footer.

8. Product Classification Notice

Orbano products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories. We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.

9. Changes to This Policy

Orbano may update this Privacy Policy from time to time. The date at the top of this document reflects the most recent revision. Material changes will be communicated via a notice on the website homepage for a period of 30 days following the update.

Continued use of the Orbano website following a revision constitutes acceptance of the updated policy.